We're Here To Help
Whether you're a property manager needing network assistance or a tenant with a connectivity issue, our support team is ready.
How to Get Support
Choose the support option that works best for you.
Phone Support
Call us at (844) 574-1634 during business hours for immediate assistance with network or property technology issues.
Email Support
Send a detailed description of your issue to info@pulsenet.me and we'll respond within one business day.
Remote Diagnostics
For many network issues, we can diagnose and resolve problems remotely through our monitoring platform.
On-Site Service
For hardware issues, installations, and problems that need hands-on attention, we dispatch a technician to your property.
How It Works
Getting help from Pulse is straightforward.
Report the issue
Call, email, or submit a ticket through your property manager portal to describe what you're experiencing.
We diagnose remotely
Our team checks network monitoring data and runs remote diagnostics to identify the issue quickly.
Resolution & follow-up
Most issues are resolved remotely within minutes. If on-site work is needed, we schedule a technician promptly.
Support FAQs
Quick answers to common support questions.
Phone and email support are available Monday through Friday, 9AM to 5PM. Enterprise plan customers have access to 24/7 emergency support. Network monitoring runs around the clock for all managed properties.
Our average response time is under 15 minutes for critical network issues detected through monitoring. Phone calls are answered during business hours, and emails are responded to within one business day.
Contact your property management office for your property's specific support instructions, or call our main line at (844) 574-1634 with your property name and unit number.
We support the network infrastructure and connectivity to your unit. For issues with personal devices like laptops or phones, we can help verify your connection is working but may refer you to your device manufacturer for device-specific issues.
Our 24/7 monitoring detects outages automatically. We immediately begin diagnostics and dispatch a technician if needed. Property managers receive real-time status updates throughout the resolution process.
Need help right now?
Don't wait — call us or fill out our contact form and we'll get back to you as soon as possible.